Our Refund & Cancellation Policy
1. Overview
We are committed to delivering high-quality SEO services designed to help your business grow online. This policy outlines our terms for refunds and cancellations regarding service engagements.
2. Service Nature & Refund Eligibility
Due to the nature of SEO services which involve manual labour, time investment, and digital strategy execution, refunds are generally not provided once a project or monthly service has commenced.
However, we evaluate refund requests on a case-by-case basis, particularly in situations such as:
a. Duplicate payments
b. Accidental subscription renewals (if notified within 24 hours)
c. Services not yet started
3. Cancellation Policy
You may cancel an ongoing service (e.g., monthly SEO retainer) under the following conditions:
Monthly Services:
a. Cancellations must be requested at least 7 days before the next billing cycle.
b. Work already performed for the current month is non-refundable.
Project-Based Services:
a. If the project is canceled before work has started, a partial refund (minus consultation or planning time) may be granted.
b. If the project is mid-progress, any refundable amount will be calculated based on unperformed deliverables.
4. How to Request a Refund or Cancellation
To request a refund or cancel a service, please email us at [compliance@blognivo.com] with:
a. Your full name and company
b. The service purchased
c. Reason for refund or cancellation request
We will respond within 3 business days.
5. Dispute Resolution
If you are unsatisfied with the outcome, we welcome an opportunity to resolve the issue professionally. Please contact our support team before opening a payment dispute with your provider.
6. Policy Changes
This refund & cancellation policy is subject to change. Any updates will be posted on this page with a revised “Last updated” date.
Effective Date: 13 – June – 2025